Privacy Policy

Effective Date: Nov 27, 2023

The privacy of your medical information is important to us. You may be aware that U.S. government regulators established a privacy rule – Health Insurance Portability and Accountability Act of 1996 “HIPAA” governing protected health information. This notice tells you about how it may be used and about certain rights that you have. You acknowledge receipt of the Notice of HIPAA Privacy Practices by clicking on the “Accept” button or by indicating your acknowledgment in another written or digital manner provided. You can receive a copy of the Notice by asking for one at a DoctorHere clinic or by printing one from our website at any time.

Rights that You Have

You have the right to:

Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated

Get a copy of your medical record and other health information:
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Correct health information:
You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we’ll notify you in writing within 60 days.

Choose how we contact you:
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Limit use or sharing of health information:
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

Limit use or sharing for out-of-pocket payment:
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless the law requires us to share that information.

Get a list of disclosures:
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with and why. We will include all the disclosures except for those about treatment, payment, and health care operations and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Request a paper copy of this notice:
If you received this notice electronically, you can ask for a paper copy at any time. We will provide you with a paper copy promptly.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

Marketing purposes
Sales of your information
Most sharing of psychotherapy notes

In the case of fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again.

Use and Disclosure of Protected Health Information

We may use your medical information for treatment of you, without further specific notice to you, or written authorization by you. For example, if we refer you to a specialist, we may provide laboratory or test data to that specialist.

We may use your medical information to obtain payment for our services without further specific notice to you or written authorization by you. For example, we are required to provide your insurance companies with a diagnosis code for your visit and a description of the services rendered so that they can decide the payment.

We may use your medical information for health care operations without specific notice to you or written authorization by you. For example, our accountants may see your name, dates of treatment, and procedure codes during audits of our books.

We may use or disclose your medical information, without further notice to you or specific authorization by you, where:

Required by law
Required for public health purposes
Required by law to report abuse, neglect, or domestic violence
Required by a health oversight agency for oversight activities authorized by law, such as the Department of Health and Human Services, Office of Professional Discipline, or Office of Professional Medical Conduct
Required by law in judicial or administrative proceedings
Required for enforcement purposes by a law enforcement official
Required by a coroner or medical examiner
Permitted by law to a funeral director
Permitted by law for organ donation purposes
Permitted by law to avert a serious threat to health or safety
Permitted by law and required by military authorities if you are a member of the armed forces of the United States
New York State law provides additional protection for information regarding HIV/AIDS. We will continue to follow New York law with respect to such information.

Appointment Reminders and Communications

By providing your contact information, including your mobile phone number, email address, and enabling push notifications on the DoctorHere app, you consent to receive appointment-related reminders and communications. These communications may be delivered through various channels, including text messages, emails, push notifications, and traditional mail.

Types of Messages:

Appointment Reminders: Receive timely reminders for your scheduled appointments.
Scheduling Confirmations: Get confirmations and updates when scheduling or rescheduling appointments.
Treatment Information: Receive information about treatment alternatives.
Payment Inquiries: Be informed about any questions regarding payments.

Communication Channels:
Unless you instruct us otherwise, we may use any of the following channels for communication:

Text Messages: Reminders and updates may be sent to your mobile phone.
Emails: Important information and updates may be sent to your email address.
Push Notifications: Receive instant updates and reminders through the DoctorHere app.
Phone Calls: Important information and updates may be conveyed through phone calls.
Mail: Documents and communications may be sent to your residence.

Obligation that We Have

We are required by law to maintain the privacy and security of your protected health information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.

Other uses of disclosures of your medical information will be made only with your written authorization. You may change your mind at any time. Let us know in writing if you change your mind.

Changes to The Terms of This Notice
We reserve the right to revise this notice and make a new notice effective for all protected health information we maintain. Any revised notice will be posted on our website and in our office, and copies will be available there.

Contact Information

Privacy Official: James Jeong
Email: dh.c@doctorhere.com
Phone: (212) 216-9580
Address:
DoctorHere
352 7th Ave Suite#601, New York, NY 10001