Township of Washington, New Jersey (NJ) —
Care Coordinator (Receptionist)

We are seeking a dedicated and professional Medical Receptionist to join our team. In this role, you will be the first point of contact for our patients, providing exceptional, patient-focused service. The ideal candidate will possess strong communication skills and a passion for helping others in a medical office setting.

This position requires the ability to analyze patient needs, effectively communicate solutions, and maintain accurate records through our EMR system. The Medical Receptionist is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, answering patient inquiries, and providing excellent customer service in a professional and efficient manner. This is a key role in ensuring seamless communication between our practice and our patients.

About DoctorHere

DoctorHere is a rapidly growing primary care group operating across New York and New Jersey, with additional onsite corporate clinics. We combine patient-centered care with modern healthcare technology and AI-driven workflows to reduce administrative burden and let our providers focus on what matters most: patient care.

Key Responsibilities

Answer high-volume inbound calls promptly, professionally, and courteously
Schedule, confirm, and modify patient appointments using our EMR software
Analyze patient inquiries and provide appropriate solutions, or direct specific issues to administration or the billing department
Communicate clearly and effectively, ensuring that all information is conveyed accurately
Provide information to patients regarding services, appointment types, office policies, and procedures
Utilize medical terminology to assist patients with healthcare-related questions
Maintain phone etiquette while managing multiple calls and duties
Handle appointment confirmations, message follow-ups, and registration tasks
Perform data entry tasks to ensure accurate documentation of patient interactions
Verify insurance information and collect or update patient demographics
Collaborate with front desk, clinical, and billing teams to ensure smooth patient flow and communication
Collaborate with team members to improve patient service delivery and satisfaction
Training will be provided upon hire

Qualifications

Required

1–2 years of experience in a medical office, healthcare call center, or patient-facing role
Knowledge of medical terminology, insurance and insurance verification, and appointment types
Understanding of patient privacy laws and secure handling of personal health information (PHI)
Strong understanding of HIPAA regulations and commitment to maintaining patient confidentiality at all times (or willingness to complete training upon hire)
Proficient in data entry with attention to detail and proficiency with electronic medical record (EMR) systems
Ability to multi-task and manage high call volumes in a fast-paced environment
Excellent phone etiquette and interpersonal skills
Excellent verbal and written communication skills, with a professional and courteous demeanor
Ability to analyze patient needs and provide effective solutions
A positive attitude and willingness to learn

Preferred

Bilingual in English and Korean
Experience in primary care, dermatology, or another specialty medical practice
Prior patient-facing experience
Reliable and punctual

Compensations & Benefits

Salary: Commensurate with experience
Health insurance
Paid time off
Career growth opportunities within a rapidly expanding, multi-location healthcare group

Work Locations & Schedule

New Jersey clinic (on-site)
Full-time, standard business hours — specific schedule discussed during the interview process

Why Join DoctorHere

Fast-growing, multi-location primary care organization
Work closely with physicians and regional leadership on real operational impact
Exposure to modern EHR and AI-driven clinical workflows
Strong potential for career advancement into regional or multi-site leadership

If you are passionate about patient care and want to be part of a growing, innovative healthcare team, we encourage you to apply today.

Please complete the application form below and submit your resume. Our team will review your application and contact you regarding next steps.

** DoctorHere is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

How to Apply