DoctorHere

Frequently
Asked
Questions

Our Program

DoctorHere is a 12-month virtual care program for people with chronic conditions such as diabetes, pre-diabetes, hypertension, and obesity.

Our ultimate goal is to empower people with chronic conditions to live better and healthier life.

Our program offers at-home blood tests, 1:1 online visits, and unlimited messaging with your doctor and health coach to deliver personalized care for better results.

For details, please click here.

DoctorHere Membership is designed for people seeking care for specific chronic conditions.

Currently, we mainly support members with conditions listed below:

– Hypertension

– Hyperlipidemia

– Prediabetes

– Type 2 Diabetes

– Obesity

We are working on broadening our spectrum of care in the future to treat more types of chronic diseases.

Yes. Our program is entirely online which is safe and effective. DoctorHere doctor and health coach visits take place over video calls, and you can always reach our Care Team through unlimited messages via the chat function on the web and mobile app. That means you can access DoctorHere from your home, or anywhere else you happen to be. 

 

The at-home blood test is done in the same way as a blood draw at a lab or doctor’s office would be. The only difference is that you can remain in your own home or office and get your blood drawn, and nearby phlebotomists will come directly to you. At-home blood test service is supported by Bioreference, Scarlet Health. Scarlet Health is an in-home, fully integrated digital platform providing access to on-demand diagnostic services. Please see here for Scarlet health details here

Before your blood draw:

– Drink plenty of water both the day before, and the morning of your lab draw to ensure you are well hydrated ahead of your visit

– If fasting is required: please do not eat, drink coffee, or tea for 8-10 hours before your visit.

– Discontinue any vitamins or minerals 48-72 hours before the lab draw unless otherwise specified by your clinician

– Continue prescription medications unless otherwise specified by your clinician

– Avoid intense exercise 24 hours before the lab draw.

After your blood draw:

– If you feel dizzy or light-headed, hang around until you feel better, and drink water to hydrate.

– Avoid strenuous exercise for a minimum of 4-hours after your lab draw.

 

If you are a DoctorHere member, there will be no additional cost for at-home blood tests as it’s already included in DoctorHere membership. DoctorHere will provide 3 blood tests in a 12-month period (test repeats every 3-month)

In DoctorHere’s portal, you will access your step-by-step care journey, health progress, lab test results, and your personalized care plan drafted by your doctor and health coach. You can make appointments with your doctor and health coach. and send/receive messages during your membership period. Health data and messages will be synchronized to DoctorHere mobile app.

If you have trouble using DoctorHere portal, please email us at support@medihere.com

With DoctorHere mobile app, you can log your health records and check your progress. Your doctor and health coach will have access to your real-time data, and you may instantly chat with your health coach for advice and feedback.

  1. Download our DoctorHere mobile app on Apple App Store and Google Play Store. (DoctorHere – Chronic Care)
  2. Sign in with your ID and Password
  3. Log your health information (blood pressure, weight, blood glucose, physical activity, sleep, food, medication)
  4. Check and track your health progress
  5. Chat with your health coach for advice and feedback.

If you have trouble using DoctorHere app, please email us at support@medihere.com

 

Our care team is comprised of U.S. board-certified doctors, health coaches, and care managers who will help you throughout your 12-month journey to achieve sustainable and lasting results.

 

Doctor: Doctors oversee the entire health journey of each member. They make sure each person under their care is headed towards the right path and prescribe lab and prescriptions as necessary. 

 

Health Coach: Health coaches support doctors in guiding members and act as their main communication point. Members regularly communicate with health coaches to share their progress and touch on points where improvements can be made.

 

Care Manager: Care managers handle administrative tasks related to members’ care such as scheduling appointments and labs, answering and triaging secure messages, facilitating the billing process, etc. Members can always reach out to Care Managers to address their concerns and questions.

 

Our doctors and health coaches will provide customized goals and to-do lists for each member. Health goals include food, exercise, and sleep goals where action items will be your daily, weekly action items to achieve your health goals.

You and your Care Team will work together to come up with actionable items just right for you in your 1:1 virtual sessions. You’ll be able to view and log your action items from DoctorHere mobile app.

Our physicians will prescribe medications that may be right for you after your visit.

DoctorHere does not prescribe elective medications, certain anticonvulsants, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. 

Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance.

No. While we do offer primary care on a need basis, our membership is mainly focused on chronic conditions. DoctorHere is a complement to—not a replacement for—your primary care provider. 

While we look forward to partnering with your primary care provider and other specialists to share your labs and updates on your progress, it is recommended that you maintain your relationship with your primary care provider outside of DoctorHere.

Call 911 immediately in the case of a medical emergency. DoctorHere is not intended for emergency or urgent medical care. If your concern is not severe enough for 911, please contact your primary care provider or other managing specialists for urgent attention.

Yes, as a healthcare company, we take member privacy very seriously and operate in accordance with medical law. We are HIPAA-compliant and have designed our platform to comply with all relevant privacy laws. We have implemented strict security protocols to protect your information. Please read our Privacy Policy for more details.

Membership

DoctorHere Membership includes:

  • 3 at-home blood tests* 
  • 8 doctor visits, 8 health coach visits 
  • Unlimited chatting with doctors and health coaches via DoctorHere portal and DoctorHere App
  • Personalized care plans (health goals and action items)
  • Real-time health data management via DoctorHere App

* Blood tests will be only limited to the following; General Health Panel, Comprehensive Metabolic Panel (CMP), Hemoglobin A1C, Lipid Panel, TSH (Thyroid-stimulating hormone) Test

DoctorHere Membership does not include : 

  • Medications (prescription and over-the-counter) and supplements
  • lab tests and other blood tests specified above

Step 1. Meet your doctor : Login to Doctorhere portal and book your introductory visit with your doctor.

Step 2. Gathering your health data : Get at-home blood test at your convenience and complete your health questionnaire. It is important that you provide our Care Team with accurate information to provide the most accurate and customized care for you.

Step. 3 Comprehensive visit : Your doctor and health coach will conduct a comprehensive review on your overall health. After your visit, our care team will deliver a care plan personalized just for you.

DoctorHere membership is $149 per month, paid monthly. Learn more about DoctorHere membership here.

If you have any questions about DoctorHere membership, email us at support@medihere.com

DoctorHere membership is not covered by insurance. DoctorHere offers doctor and health coach visits, messaging, and at-home blood tests at one flat fee.

For out-of-network coverage, our medical team may provide you with a “superbill” after your doctor visit. Please check with your insurance for potential out-of-network coverage.

Many of our members use their FSA/HSA to pay for membership fees, lab tests, and prescriptions. We recommend checking with your FSA/HSA company/carrier for more information and details on how you can use those funds. We can also provide a superbill if necessary. In case there is any additional documentation you need, we are happy to assist. 

If you have any other questions, please email us at support@medihere.com

A DoctorHere membership does not replace health insurance. We advise all members to maintain a separate health insurance plan. 

Yes, your membership will automatically renew at the end of each subscription period. You will receive reminder emails before each charge. 

  • If you wish to cancel your membership before your first visit with the doctor, you may request a full refund and withdraw from our program.
  • If you wish to cancel after your first visit with the doctor, you will not be eligible for a refund.
  • If you wish to cancel your subscription, you will be charged a cancellation fee of $149 to your registered card in addition to your paid membership fee. You will have full access to DoctorHere services during your membership period.              
  • Refunds take 5-7 business days to be processed and reflected in your account. 

You are required to submit a cancellation request at least ten (10) business days before the scheduled payment date (Billing cycle) to cancel your DoctorHere membership.

Please email support@medihere.com with the subject line “Membership Cancellation Request” to cancel your membership.

 

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